Hotel Grand Vekasa

Policy

These policies help us keep every booking clear, fair, and comfortable for our guests.

Cancellation & Refund Policy

  • Cancellations made after 12 noon on the day before check-in may attract a full room charge.
  • If a guest does not arrive for a confirmed booking, it will be treated as a no-show and no refund will be issued.
  • Requests to restore a missed or cancelled booking will be handled as a new reservation and will depend on room availability.
  • Once checked in, the booking is considered confirmed for the full stay. Early check-out may still be charged for the booked duration.

Terms & Conditions

  • Room rates include all applicable taxes.
  • Checkout follows the hotel's 12 noon checkout policy and may vary based on the booking type.
  • Tariffs, offers, and room availability may change without prior notice.
  • Hotel Grand Vekasa may update room rates, booking rules, and hotel policies when required.
  • All guests must present a valid original photo ID with address proof at check-in. Accepted documents include Driving License, Passport, Voter ID, and Aadhaar Card.
  • If check-in is denied because valid ID proof is not provided, the booking will be treated as a no-show and will not be eligible for refund.
  • Hotel Grand Vekasa reserves the right of admission.
  • Unmarried couples are not allowed.
  • Guests aged 8 years and above will be charged as full occupants.

Privacy & Data Protection

Hotel Grand Vekasa collects only the information needed to manage bookings, respond to enquiries, and provide hotel services.

Guest information may be shared with our team, service partners, or legal authorities only when it is necessary for service delivery, safety, administration, or legal compliance.

We take reasonable care to protect guest information and do not sell personal details to third parties.

  • To confirm and manage room bookings or event enquiries.
  • To provide guest support before, during, and after the stay.
  • To share service updates, offers, or feedback requests when applicable.
  • To meet legal, safety, or regulatory requirements.

Contact

For any policy-related questions, please contact Hotel Grand Vekasa at 0427-2908600 / +91 95977 08600 or info@hotelgrandvekasa.com.

Service availability: 24/7 service by our dedicated team.